Opsway Help Desk Support System

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Help Desk Support System

Whether your customers want their inquiries being answered quickly or your support staff needs a way to manage customer services efficiently and easily, implementing a help desk support system is a great solution. Opsway uses Redmine Support software to help your company automate a customer support process and increase your customer satisfaction dramatically.

By providing help desk technical support to your customers, your support staff is able to manage and track all the customer queries without duplication of efforts and valuable time wasting.

How It Works!

Your client sends an email to our ticketing system, and we create a ticket, which is copied to your Project Manager. The ticket goes through the Redmine Support System for resolution. The ticket resolution is then recorded in our system, and your Project Manager is sent an email indicating the resolution.

The Opsway Help Desk Support solution can benefit any business, allowing to deliver consistent, reliable and superior support services to both prospective and existing clients

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Alexey Biletsky
support engineer